- Steam Cooking
- Coffee machines
- Vacuum Cleaners
- Cleaning and Accessories
This Policy outlines the obligations which Miele New Zealand Limited (“Miele”) has in managing the personal information we hold and collect about our clients, potential clients, contractors and others.
Miele is bound by the Privacy Act 1993 (New Zealand) (“Privacy Act”). We take privacy seriously and are committed to observing the obligations imposed pursuant to the Privacy Act. In this Policy, Miele is comprised of all its offices, branches and affiliates.
What/Why do Miele collect personal information?
Miele collects personal information in order to conduct its business, to provide and market our services and to meet our legal obligations. Personal information is information or an opinion relating to an individual which can be used to identify that individual. We collect the personal information we need to provide the products and services we offer, which includes a broad range of MIELE products, after sales support, delivery and installation service etc.
In general, the type of personal information Miele collect and hold includes (but is not limited to): names, addresses, contact details, occupations and other information which assist in conducting our business. In most cases, if personal information requested is not provided, we may not be able to supply the relevant product or service.
Where practicable, we will collect personal information directly from the individual concerned. Sometimes we will collect it from a third party, such as an Authorised Miele Agent or Authorised Miele Service Partner. The type of information we collect, and where we get it from, will depend on the product or service. If you deal with us by telephone it is possible your call may be monitored or recorded.
The purpose of doing this will depend on which part of our business you are dealing with. We may record or monitor your call for training, quality and verification purposes.
We use your information to provide you with better customer services and products.
We will use and disclose the personal information we hold about you for the main purpose for which we have collected the information (for example, if you request a Product related Service or Repair we will disclose the information to an Authorised Miele Repair Partner for the purpose of completing the repair or service works).
In general, Miele may use and disclose your personal information for the following purposes:
• to conduct our business;
We may also use personal information for planning, product development, research and to seek feedback on our products and services. We may use and disclose the personal information for a secondary purpose related to that main purpose where the individual would reasonably expect us to do so. Otherwise, we will keep personal information confidential unless:
• you agree; or
About whom do Miele collect personal information?
• clients, business associates and potential clients and their employees;
How does Miele collect Personal Information?
We may pass your information to other Miele agents
Miele may disclose your personal information to:
Miele may also collect personal information from these organisations and individuals, and we will deal with that information in accordance with this Policy.
We aim to keep your information up-to-date
Miele will correct information it has about you if it discovers, or you are able to show, the information is incorrect. If you seek a correction and Miele disagrees that the information is incorrect, Miele will provide you with its reasons for taking that view.
How to gain access to your Personal Information
The Privacy Officer
Following the receipt of your requests, our Privacy Officer will be in contact and provide you with an estimate of the charge and confirm whether you wish to proceed with accessing your information. Miele may charge a fee for informing an individual what information it has about them. This fee will be charged to cover Miele’s reasonable costs in locating and supplying the information.
Generally, Miele allows individuals access to the information it holds about them within a reasonable time after they have made a written request for access. In some instances, Miele may refuse to give an individual access to requested information. If it does so it will provide that individual with the reason it has refused them access.
We may also decide to provide you with limited information. If we do so, we will let you know why your request has been limited. This may be because the process you are asking about is commercially sensitive or the request is vexatious or frivolous.
Management of personal information
Miele personnel are required to respect the confidentiality of personal information and the privacy of individuals. Miele takes reasonable steps to protect personal information held from misuse and loss and from unauthorised access, modification or disclosure, for example by use of physical security and restricted access to electronic records. Where Miele no longer requires your personal information for a permitted purpose, we will take reasonable steps to destroy it.
Some of the ways we protect your information include but are not limited to:
Sending information overseas
Some personal information which Miele collect is 'sensitive information'. Sensitive information includes information relating to a person's racial or ethnic origin, political opinions, religion, trade union or other professional or trade association membership, sexual preferences and criminal record that is also personal information; and health information about an individual.
Sensitive information will be used and disclosed only for the purpose for which it was provided or a directly related secondary purpose, unless you agree otherwise, or where certain other limited circumstances apply (e.g. where required by law).
The Miele Customer Service Team
or in writing:
The Privacy Officer
You can change your mind about receiving information about our products and services at any time. Simply let us know by phoning the above number or writing to the above address.
Miele does not disclose your information to organisations outside of Miele for the purposes of allowing them to direct market their products to you. If the law requires us to provide you with information about our products or services, we will provide that information to you even if you have elected not to receive information about our products and services generally.
If you have privacy concerns