The majority of Miele appliances are made in Germany however those that are not are manufactured to Miele’s specifications in strict accordance with the quality control measures used in our German factories. For more information on specific models please phone the Miele Customer Care team on 1300 464 353 or visit our website.
Your promotion code can be located on the promotion voucher you received either with your order, Miele for Life membership offer or with your new Miele appliance.
The promotion code will consist of letters and numbers and must be entered into the online shop cart exactly as written on your voucher.
If you are having any issues with entering your voucher code or the code is not working correctly, please contact our Live Chat team for 24/7 support. TIP: If your online shop order has timed-out or the voucher code is showing as "expired" in the shopping cart, your code may have been locked for security reasons. Please clear your cart and wait 2 hours to redeem your voucher code online again. Otherwise contact Live Chat for more assistance.
The promotion code will consist of letters and numbers and must be entered into the online shop cart exactly as written on your voucher.
If you are having any issues with entering your voucher code or the code is not working correctly, please contact our Live Chat team for 24/7 support. TIP: If your online shop order has timed-out or the voucher code is showing as "expired" in the shopping cart, your code may have been locked for security reasons. Please clear your cart and wait 2 hours to redeem your voucher code online again. Otherwise contact Live Chat for more assistance.
Please allow 5 - 7 working days for delivery, please add an additional 2 working days for delivery outside metropolitan areas. If your delivery has not arrived within this timeframe, please email mieleshop@miele.com.au or call our Customer Care Centre on 1300 464 353.
If an appliance delivery has not arrived within the allocated/agreed timeframe, please contact the Miele Customer Care Centre on 1300 464 353.
If an appliance delivery has not arrived within the allocated/agreed timeframe, please contact the Miele Customer Care Centre on 1300 464 353.
Please refer to our returns policy for for details.
To change your delivery address after you have placed your order online, please call our Customer Care Centre on 1300 464 353. Unfortunately, we may not be able to change your address details if your product has already been dispatched from our warehouse facilities.
If you have moved and would like to update your details, simply log into your account, click on your profile settings and edit your address under 'Addresses'.
If you are having trouble making any amendments, please call our Customer Care Centre on 1300 464 353 or email mieleshop@miele.com.au
If you have moved and would like to update your details, simply log into your account, click on your profile settings and edit your address under 'Addresses'.
If you are having trouble making any amendments, please call our Customer Care Centre on 1300 464 353 or email mieleshop@miele.com.au
When a product is out of stock and you would like to know when it is available again, please email our Customer Care Centre at sales@miele.com.au, alternatively you can call the Customer Care Centre on 1300 464 353.
To find a suitable dustbag for your Miele vacuum cleaner please visit this page and type your appliance model name into the "Which accessories are right for my product?" search field. If you are still unsure, please contact our team on 1300 464 353 and they will be able to advise you.
To find the stacking kit suitable for your laundry appliances visit this page then choose a stacking kit product. On the stacking kit product page there is a field called 'Is this product suitable for my appliance?.' Type in your appliance model and it will advise if that stacking kit is suitable. Repeat these steps until you have found the suitable stacking kit product for your appliance. If you are still unsure, contact our team on 1300 464 353 and they will be able to advise you.
A delivery charge of $12 will apply to any order under $85. On-line orders over $85 will be despatched free of charge. Please allow 5-7 working days for delivery, add 2 working days for delivery outside metropolitan areas.
All non-metropolitan major domestic appliance order deliveries will be a door to door, street level service. Unfortunately, with deliveries to these areas, Miele is unable to deliver into your home or offer installation or removal services so please contact your local service provider if you require these additional services.
1) Miele offers an online subscription (auto-delivery) service via the shop.miele.com.au website on selected Miele consumables products. As a registered online shop Miele customer you now have the option to set-up a recurring online subscription via your shopping cart.
2) Your subscription order items will be delivered in two stages. The initial item will be delivered as per normal delivery times, usually within 7 days. Then your 1st subscription order for this item/s will be delivered as per the recurrence date you have nominated in the shopping cart when you set-up your auto-delivery date.
2) Your subscription order items will be delivered in two stages. The initial item will be delivered as per normal delivery times, usually within 7 days. Then your 1st subscription order for this item/s will be delivered as per the recurrence date you have nominated in the shopping cart when you set-up your auto-delivery date.
To set-up a subscription you will need to be a registered customer and either Create an Account, or sign in to your online shop account. Note, your login details for the online shop account may be different to other Miele accounts you have. i.e. Miele for Life website login does not access the Miele online shop.
1) Sign in to your Miele online shop account
2) Locate the product you wish to subscribe to & click ADD TO CART button. Note only selected Miele products are subscribable. *TIP: Take note of the suggested recurrence frequency for the product on the product page.
3) Within your Shopping Cart click the Subscribe checkbox located below the product you wish to subscribe to.
4) Select your preferred subscription frequency, ie. 3 months, 4 months, 6 months in the dropdown box. Note the Start Date is automatically calculated based on the subscription frequency selected and click SAVE.
5) Your selected subscription recurrence frequency and the start date of your subscription order will then be displayed below the “Subscribe” checkbox.
6) Enter your postcode (if missing) in the postcode field in the shopping cart
7) Read the Subscription Terms & Conditions and tick the “I agree to the Subscription Terms & Conditions” checkbox.
8) Details of your subscription total, and any recurring shipping costs will be displayed in the Order Summary box
9) Click the CHECKOUT button to complete your order.
2) Locate the product you wish to subscribe to & click ADD TO CART button. Note only selected Miele products are subscribable. *TIP: Take note of the suggested recurrence frequency for the product on the product page.
3) Within your Shopping Cart click the Subscribe checkbox located below the product you wish to subscribe to.
4) Select your preferred subscription frequency, ie. 3 months, 4 months, 6 months in the dropdown box. Note the Start Date is automatically calculated based on the subscription frequency selected and click SAVE.
5) Your selected subscription recurrence frequency and the start date of your subscription order will then be displayed below the “Subscribe” checkbox.
6) Enter your postcode (if missing) in the postcode field in the shopping cart
7) Read the Subscription Terms & Conditions and tick the “I agree to the Subscription Terms & Conditions” checkbox.
8) Details of your subscription total, and any recurring shipping costs will be displayed in the Order Summary box
9) Click the CHECKOUT button to complete your order.
1) You will receive your item/s within approximately 3-7 business days from when the subscription order is shipped.
2) You will receive an email from Miele a few days prior to your subscription item/s being shipped to you, based on the recurrence date you have selected.
2) You will receive an email from Miele a few days prior to your subscription item/s being shipped to you, based on the recurrence date you have selected.
Yes, if your credit card is due to expire or you wish to change your current payment method go to:
My Account>Subscriptions. Find the subscription you wish to edit, click View details then on the Subscription Details page scroll down to Payment Method.
Click the Pencil icon to edit your Payment Method. An email will be automatically sent to your registered email address with a secure link to update your payment method. Once you receive this email simply follow the prompts.
Editing your Payment Method will deactivate your current subscription. You will receive prompts to start a new subscription and set up a new payment method.
If you do not update your details, your credit card has expired or has insufficient funds at the time your next subscription order is due to be created in our system, your subscription order will be automatically deactivated and your order will not be processed.
Yes, you will receive an email 5 days before your next subscription order is due to be created. You will also receive an order confirmation email for all subscription orders sent to you via the Miele online shop.
You can do this all online via the Miele online shop. To check, change, pause or cancel your subscription order, sign-in to your online shop account, then go My Account>Subscriptions>View Details.
Yes, you can easily edit your SHIPPING DETAILS via My Account>Subscriptions to change where you wish your next subscription order to be shipped.
1) Yes. Simply, sign-in to your online shop account, then go My Account>Subscriptions.
2) Find the subscription order you wish to edit, and click View Details located next to the order total
3) Check the Subscription Status is “Active”
4) To pause or cancel your subscription, simply click the DEACTIVATE button, located top right of your Subscriptions Details page.
5) To confirm, click DEACTIVATE again in the Deactivate Subscription pop-up and click OK.
6) Your Subscription Status will then change to: Inactive
2) Find the subscription order you wish to edit, and click View Details located next to the order total
3) Check the Subscription Status is “Active”
4) To pause or cancel your subscription, simply click the DEACTIVATE button, located top right of your Subscriptions Details page.
5) To confirm, click DEACTIVATE again in the Deactivate Subscription pop-up and click OK.
6) Your Subscription Status will then change to: Inactive
1) Sign-in to your online shop account, then go to My Account>Subscriptions
2) Find the subscription order you wish to reactivate and click Details located next to the order total.
3) This will take you to your Subscription Details page.
4) Click the ACTIVATE button, located top right of your screen, and click OK.
5) Your Subscription Status will change to “Active”
If you chose to edit the "End Date" of your subscription plan to pause your subscription service, simply remove the End Date and select a new recurrance start date to restart your subscription service.
2) Find the subscription order you wish to reactivate and click Details located next to the order total.
3) This will take you to your Subscription Details page.
4) Click the ACTIVATE button, located top right of your screen, and click OK.
5) Your Subscription Status will change to “Active”
If you chose to edit the "End Date" of your subscription plan to pause your subscription service, simply remove the End Date and select a new recurrance start date to restart your subscription service.
No. For mixed shopping carts with several items, you must select the same recurrence frequency for each subscribable product in your shopping cart.
To set-up different subscription recurring order frequencies for multiple products you need to set-up individual subscriptions for each product, with the desired frequency for each product, if they are different to the recommended frequency shown on the product page.
To set-up different subscription recurring order frequencies for multiple products you need to set-up individual subscriptions for each product, with the desired frequency for each product, if they are different to the recommended frequency shown on the product page.
1) Yes. Sign-in to your online shop account, then go to My Account>Subscriptions
2) Find the subscription order you wish to edit and click Details located next to the order total.
3) Click the pencil icon in the Subscription box
4) In the Recurrence dropdown menu, select the new recurrence frequency that suits you best
5) In the Start Date field chose the new start date for the new auto-delivery date.
6) Click the “I agree to the Subscription Terms & Conditions” checkbox and click SAVE.
2) Find the subscription order you wish to edit and click Details located next to the order total.
3) Click the pencil icon in the Subscription box
4) In the Recurrence dropdown menu, select the new recurrence frequency that suits you best
5) In the Start Date field chose the new start date for the new auto-delivery date.
6) Click the “I agree to the Subscription Terms & Conditions” checkbox and click SAVE.
The subscription service is currently available for PowerDisk 6 Months Supply, UltraPhase 6 Months Supply, 8 months supply of UltraTabs and 7 month supply of Ultracolor 1.5L x 6 pack. Miele will introduce more cleaning and care products to the Miele Care to You subscription service over time. All Miele subscription products can be found HERE