Miele Customer Care Centre - How We are Here for You

As a company, we pride ourselves on the quality, innovation, design and overall reliability and ease of use of all our products. Our philosophy of “Forever better” not only applies to the Miele product itself, but also to the standard of customer service and the personal conviction of all employees.

Our Customer Care consultants are here for You.

There will be times when our dedicated Customer Care team experience high volumes of Miele customer calls and email enquiries. During these times we respectfully request all our valued customers to be patient and to kindly extend the same courtesy, respect, kindness and understanding that our consultants aim to provide to you during longer than ideal wait times. Our team are doing their very best to answer your enquiry asap. Thank you very much for your patience and understanding.

How We Can Help You

To self-manage your Miele enquiry, general questions and for immediate assistance please find below some useful and easy to use online contact resources available now.

Contact Us - Online Resources
Visit our Contact Us page if your query relates to a Delivery or a Service booking. Our easy to use online Self Service tool can help you to easily manage your enquiry without needing to call/email us or unecessarily wait for a Miele Customer Care consultant to respond.

For general Miele Customer Support online resources click HERE.

Live Chat & Go Instore Online Shop Assistance 24/7*
Did you know we have online real time support available to you 24/7? For product queries and information, please connect to a live sales consultant via our Go Instore live video chat pop up between 10am – 7pm AESTor you can correspond online with one of our experienced and friendly Live Chat* team members 24/7 if you need any assistance. If they cannot help you immediately, they will tell you how we can.

Email Us - General Enquiries
If your query is not urgent, please email mieleshop@miele.com.au and a consultant will be in touch as soon as possible. If you have a question, please reach out to our Live Chat team on the online shop. They are available 24/7!

Spare Parts
Did you know Spare parts are available online HERE. For spare parts enquiries please reach out to our Live Chat team, or complete our Spare parts enquiry form. Click HERE. Please be patient when response times are longer than anticipated. We will answer your query and assist you as soon as possible.

Online Shop Order - Refund Queries
Email accounts.receivable@miele.com.au for any online order refund queries, quoting your online shop order number and details of your query.

Online Shop Voucher Code Queries
Please contact our Live Chat team for all voucher code queries. Our friendly team will be happy to assist you.

Covid Updates

During times of Covid lockdown, Miele Australia will endevour to provide the very best service possible in line with Federal and State Government guidelines. For Covid updates relating to Miele Experience Centres, Call & Collect options, Service, Delivery & installation availability, please visit HERE

Phone Us - Urgent Enquiries
If you have an urgent query not related to Delivery or Service bookings, or that can be solved using our online services below, please contact our Miele Customer Care Centre on 1300 464 353 Mon - Fri, 8am - 6pm (AEDT) CLOSED Saturday - Sunday and we ask our customers to please be patient when call wait times are longer than anticipated. We will answer your call and assist you as soon as possible.

Promotions - Terms & Conditions
We would also like to invite you to click HERE for our current promotional offers and to view all current promotions, terms & conditions.


Thank you for choosing Miele. Stay Safe. Immer Besser.

Head Office
Miele Australia Pty. Ltd.
ACN 005 635 398 ABN 96 005 635 398
1 Gilbert Park Drive
Knoxfield VIC 3180